Refund policy

Returns & Refunds

All original artwork, stickers, and paper goods are final sale.
Due to the nature of my work, I do not accept returns or exchanges on original artwork, ACEOs, prints, postcards, stickers, or other paper goods. Please review product photos, dimensions, and descriptions carefully before purchasing.

Accessories
Returns or replacements may be considered for accessories that arrive defective or with a manufacturing defect. Please contact Yolie's Studio within 7 days of delivery with your order number and clear photos of the issue.

Damaged in transit
If your order arrives damaged during shipping, please contact Yolie's Studio within 7 days of delivery with your order number and photos of:

• the damaged item,
• the shipping packaging, and
• the shipping label.

I'll review the damage and work with you on an appropriate resolution.

Original artwork
Because original artwork and ACEOs are one-of-one pieces, replacements may not be possible. If an original arrives damaged, please do not discard the artwork or packaging until we've resolved the issue.

Lost or missing orders
If tracking shows an unusual delay or your package appears to be lost, please contact me so I can review the shipment and determine the appropriate next steps.

Order cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment, cancellation may not be possible.

Thank you for your understanding and support!